HOW CAN I TRACK MY ORDER?
ONCE YOUR ORDER SHIPS, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH A TRACKING LINK.
HOW MUCH DOES THE SHIPPING COST?
WE OFFER FREE SHIPPING WITHIN AUSTRIA. FOR ALL OTHER EU MEMBER STATES, SHIPPING IS FREE ON ORDERS OVER €90.
WHAT ARE THE PAYMENTS METHODS?
IN ADDITION TO CREDIT CARDS AND BANK TRANSFERS, WE ALSO ACCEPT PAYPAL AND AMAZON PAY.
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
WHILE WE NORMALLY SHIP WITHIN 24 HOURS, HIGH DEMAND MAY OCCASIONALLY LEAD TO DELIVERY TIMES OF 4–8 BUSINESS DAYS. WE APPRECIATE YOUR PATIENCE AS WE WORK TO SPEED UP THE PROCESS.
HOW CAN I GET IN TOUCH WITH SUPPORT?
IF YOU HAVE ANY QUESTIONS, PLEASE COMPLETE THE CONTACT FORM ON OUR WEBSITE.
I DID NOT RECEIVE A CONFIRMATION EMAIL. WHAT SHOULD I DO?
YOUR ORDER IS BEING PROCESSED. YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH A TRACKING LINK AS SOON AS YOUR PACKAGE LEAVES OUR WAREHOUSE.
MY SIZE DOES NOT FIT. WHAT CAN I DO?
IF THE SIZE YOU ORDERED DOES NOT FIT, YOU MAY RETURN THE ITEM TO THE SENDER. PLEASE ENSURE THAT YOU COMPLY WITH OUR RETURN POLICY AND SHIPPING TERMS.
WHAT SHOULD I DO IF MY GOODS ARE DAMAGED?
PLEASE COMPLETE THE CONTACT FORM FOUND IN THE FOOTER OF OUR WEBSITE AND ATTACH PHOTOS OF THE DAMAGED ITEMS.